Help Center › Orders
Two orders going to the same place can travel as one; one big order can ship in parts.
1Merge: select the orders
Tick the orders on the board and choose Merge. A dialog lists them; drag to reorder, and the TOP order becomes the main one.
2Confirm
Items fold into the main order. The others close with a note saying where they went; their history stays. If ship-to addresses differ, we warn you first.
3Split: open the order
Choose Split, tick the items to move out, and a new order is created with those items and a linked number.
4Change your mind
Statuses are reversible where honesty allows. A merged-away order cannot resurrect itself, because its items already live in the main order; split them back out instead.
Still stuck? A person answers. Talk to support or call 855-434-3477, press 3.
