🚜Heavy Equipment Transport — Excavators, Bulldozers, Cranes & More◆🚗Vehicle Shipping — Cars, Trucks, SUVs, Classic & Luxury Autos◆⛵Boat & Watercraft Transport — Sailboats, Yachts, Jet Skis & More◆📦Freight & Pallet Shipping — LTL & FTL Solutions Across North America◆🏠Moving Services — Residential & Commercial Relocation Specialists◆🛋️Household Items — White-Glove Handling for Your Valuables◆🌊Overseas Shipping — RoRo, Container, Breakbulk & Air Freight◆✈️Air Freight — Time-Critical Cargo Delivered Worldwide◆🌍We Ship Worldwide — North America, Europe, Asia, Australia & Beyond◆📞Reach Us Anytime — 🇨🇦 +1 (416) 840-4958 · customercare@loadloom.com◆🔒Fully Insured Shipments — Your Cargo is Protected Every Mile◆📍Real-Time Tracking — Know Where Your Shipment Is At All Times◆🚜Heavy Equipment Transport — Excavators, Bulldozers, Cranes & More◆🚗Vehicle Shipping — Cars, Trucks, SUVs, Classic & Luxury Autos◆⛵Boat & Watercraft Transport — Sailboats, Yachts, Jet Skis & More◆📦Freight & Pallet Shipping — LTL & FTL Solutions Across North America◆🏠Moving Services — Residential & Commercial Relocation Specialists◆🛋️Household Items — White-Glove Handling for Your Valuables◆🌊Overseas Shipping — RoRo, Container, Breakbulk & Air Freight◆✈️Air Freight — Time-Critical Cargo Delivered Worldwide◆🌍We Ship Worldwide — North America, Europe, Asia, Australia & Beyond◆📞Reach Us Anytime — 🇨🇦 +1 (416) 840-4958 · customercare@loadloom.com◆🔒Fully Insured Shipments — Your Cargo is Protected Every Mile◆📍Real-Time Tracking — Know Where Your Shipment Is At All Times◆

Privacy Policy

Last updated: March 2025

1. Introduction

LoadLoom ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at loadloom.com, use our mobile applications, or interact with our freight shipping platform and services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when using our Services, including:

  • Full name, email address, phone number
  • Company name and business information
  • Shipping addresses (pickup and delivery locations)
  • Payment information (credit card numbers, billing addresses)
  • Government-issued identification (for carrier verification)
  • Vehicle and equipment details provided for shipping quotes

Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

  • IP address, browser type, and operating system
  • Pages viewed, time spent on pages, and navigation patterns
  • Device identifiers and mobile network information
  • Cookies and similar tracking technologies
  • Geolocation data (with your consent)

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing shipping quotes, bookings, and payments
  • Matching shippers with appropriate carriers
  • Providing real-time shipment tracking and notifications
  • Communicating with you about your account, shipments, and services
  • Improving our platform, services, and user experience
  • Complying with legal obligations and resolving disputes
  • Detecting and preventing fraud, unauthorized access, and abuse
  • Sending promotional communications (with your consent)

4. Information Sharing

We may share your personal information with:

  • Carriers and Drivers — Pickup/delivery addresses, contact information, and cargo details necessary to fulfill your shipment
  • Payment Processors — Payment information to process transactions securely via Stripe
  • Service Providers — Third-party vendors who assist in operating our platform (hosting, analytics, customer support)
  • Legal Requirements — When required by law, subpoena, or government request

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including TLS/SSL encryption for data in transit, encrypted storage for sensitive data at rest, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your personal data
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time

To exercise these rights, please contact us at customercare@loadloom.com.

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our Services.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: